To see the all Tickets with filtering options click on the Tickets from left side bar. You can download the list as PDF or CSV file by clicking on Export button. You can see the total number of tickets based on status below the filter options.
Status and Priority Change
To change a ticket status or priority click on the Tickets from left side bar and then click on the status or priority column. You can also apply the filter by clicking into the total number of tickets digit which is given below from the filtering options.
To create a ticket click on the Tickets from left side bar after that click on New Ticket.
Edit and Delete Ticket
For Edit or Delete a ticket click on the Tickets from left side bar after that click on Action column edit and delete icon button.
To view Ticket Details click on the Tickets from left side bar after that click on Subject or Number where can see the details of a ticket and can also see the all conversions with customers. You can also view and download the tickets related files. You can also create new reply and update your replies by clicking into the reply and edit icon button.